after sales service evaluation and certification-凯发k8国际首页登录

after sales service evaluation and certification

after sales service is the most important part of after-sales. after sales service has become an important factor for enterprises to maintain or expand their market share. the quality of after-sales service can affect the satisfaction of consumers. at the time of purchase, the relevant provisions such as warranty and after-sales service of goods can help customers get rid of doubts and vacillations and make up their minds to purchase goods. high quality after-sales service can be regarded as the product of brand economy. in the society of fierce market competition, with the improvement of consumers' awareness of rights protection and the change of consumption concept, consumers are no longer only concerned about the products themselves. under the condition that the quality and performance of similar products are similar, they are more willing to choose these companies with high-quality after-sales service.


objectively speaking, high-quality after-sales service is the product of brand economy, and the after-sales service of famous brand products is often better than that of non brand products. the price of famous brand products is generally higher than that of miscellaneous brands. on the one hand, it is based on the product cost and quality, and on the other hand, the after-sales service cost has been taken into account in the sales strategy of famous brand products.


after sales service certification has brought benefits to enterprises. through the establishment, implementation and evaluation of the service certification system, the service awareness and initiative of enterprise personnel can be enhanced, and the service quality level of enterprises can be improved as a whole, so as to ultimately enhance customer loyalty and satisfaction, and realize the improvement of enterprise economic benefits. after sales service evaluation refers to the judgment of commodities in a certain range, including specifications, resources, quantity, time, system, characteristics, process, activities and effects. the evaluation of after-sales service must be based on the requirements of the whole pre-sales and after-sales service system, the authenticity publicity of product characteristics and basic information before sales, and the after-sales commitment and service to customers. service star certification is never just a simple oral after-sales service commitment, but the facilities established in 4s stores, cooperative online stores, business districts, airports and other places, as well as the personnel and resources configured and improved by enterprises to realize after-sales service; at the same time, it has proved that the enterprise has the leading service in the whole industry, won the recognition of consumers and the market, continuously improved the service, improved the service system, established a good reputation for after-sales service, continuously improved the service quality, and enhanced the continuous income of the service profit chain.


service content

the certification of after-sales service for goods is an evaluation of the evaluation system of after-sales service for goods in accordance with the certification standard gb/t 27922 "evaluation system for after-sales service for goods", including evaluation indicators and evaluation methods. the evaluation indicators focus on the requirements of after-sales service system, commodity service, and customer service.


the product after-sales service certification adopts a scoring system, which is a collection of service element evaluation systems that can objectively and effectively measure the service level of an enterprise. the standard classifies service capabilities into four levels, with 70 points being qualified, 70 (inclusive) to 80 points being up to standard, 80 (inclusive) to 90 points being three stars, 90 (inclusive) to 95 points being four stars, and 95 or more points being five stars.

five stars

four stars

three stars

attainment level





application conditions

all types of production, trade, and service oriented enterprises registered within the territory of the people's republic of china can apply for certification if they simultaneously meet the following relevant conditions:


(1) having complete after-sales service system documents and corresponding systems;

(2) have a dedicated person responsible for the after-sales service work system;

(3) special funds for after-sales service are provided;

(4) no major mistakes in after-sales service;

(5) the enterprise has formally trained after-sales service managers and service teams.

relevant standards

○  gb/t 27922 "evaluation system for after sales service of goods"

value gain

star certification is an honor

after obtaining after-sales service certification, an enterprise is granted the right to use the star logo for products, product packaging, advertising, and advertising materials to demonstrate that its service capabilities meet the national standard of the people's republic of china, "evaluation system for aftersales service of goods" (gb/t 27922), and reach a certain star level. the higher the star rating, the stronger the after-sales service ability.


after sales service certification of goods has been vigorously promoted by the country

the country is vigorously promoting after-sales service certification for goods. under the guidance of the ministry of commerce and the certification and accreditation administration, pilot work has been completed in more than 20 industries, including automobiles, household appliances, construction machinery, clothing, furniture, home improvement, factories, shopping malls, jewelry, electrical, aerospace, and aviation. after sales service certification will involve more and more industries and bring more benefits to the industry.


strong consumer orientation

by displaying certification certificates, certified enterprises demonstrate to the community that they have independent third-party guarantees for their after-sales service capabilities and levels, making it easier to gain consumer trust, relieving consumers of their worries, and consumers can purchase their products and services with confidence, thereby expanding their market share.


enhance competitive advantage

the certification certificate is the threshold and important qualification certificate for large-scale enterprises and institutions in bidding, government procurement, and other activities. when the same conditions are met, it increases the odds of winning more.


enhance enterprise management capabilities

the implementation of after-sales service certification by enterprises and the strict requirements of national standards can make their after-sales service more standardized, continuously improve the service awareness and service ability of enterprise personnel, handle customer complaints more effectively, promptly remedy errors, and improve customer satisfaction.


service process
how long does the system need to run before applying for certification?
before applying for certification, the system must have been running for at least 3 months.
after obtaining the certificate, how to query the authenticity and validity of the certificate?
the authenticity and validity of the certificate can be queried by logging into noa website (凯发·k8(国际) - 官方网站 and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform()query.
after obtaining the certificate, how long is the certificate valid? is it necessary to review every year?
after obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.
what to do after the expiration of the certificate?
before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.
our advantage
authoritative qualification
noa has been approved by certification and accreditation administration of the people’s republic of china(cnca)(cnca-r-2002-051), and has obtained qualification of china inspection body and laboratory mandatory approval (cma),and has passed the multiple approvals of china national accreditation service for conformity assessment (cnas), international accreditation service (ias), united kingdom accreditation service (ukas), joint accreditation system of australia and new zealand (jas-anz). noa has been approved by state administration for market regulation of china, and has been recognized as inspection and testing institution of china's special equipment, as well as the qualification of china's national equipment supervision and engineering supervision. noa-dci is the notified body of the ce directive of the european commission. noa has been recognized by the international electrotechnical commission (iecq) by obtaining electronic component quality assessment system. it is also a national inspection and assessment notified body of import and export commodity in china.noa is a high-tech enterprise in shanghai.
improve performance, realize asset value appreciation, and service throughout the entire value chain
from pre-design to post-operation, noa has the ability to guarantee the whole life cycle of the business. noa, as an independent third-party inspection company, has a large number of domestic and international standards and specifications proficient in design, welding, non-destructive testing, painting, packaging and other fields the experienced team of professional engineers and inspection experts, with more than ten years of experience in the domestic market, is familiar with all aspects of the domestic industrial equipment supply chain, and can provide you with technical support services for the full life cycle of technical services in a timely manner, combining various products. inspection, certification, testing, consulting, and auditing services can provide you with one-stop all-round comprehensive services.
quality, efficiency and service
noa has formed a mature and solid operation system in the development of more than 20 years. we let technical experts who are familiar with market regulations and testing standards and have professional industry experience to carry out inspection, evaluation and design review work. while meeting the requirements of domestic and international standards, we ensure that customers can obtain satisfactory service results in the first time with accurate time-sensitive management methods, and ensure that customers can seize the opportunity in the market competition.
service area
noa inspection services currently cover europe, australia, russia, some middle east regions and most regions in china. noa can ensure the consistency and continuity of customer service in different regions, and eliminate the impact of unfamiliar environments on customer quality. the guarantees and the impact of project implementation enable customers to participate in different markets across the country or around the world with flawless quality.

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