wholesale and retail aervice certification-凯发k8国际首页登录

wholesale and retail aervice certification

service certification is a new certification system specially established for the service industry to meet the needs of macro management under the market economy. it is a certification form developed after product and system certification. in the era of service economy, more and more enterprises begin to realize that in order to become a winner in the market, strengthening the creativity and r & d of goods is the basic operation, and high-quality service level will gradually become an important competitiveness for the development of wholesale and retail enterprises. the improvement of service quality is not only conducive to maintaining the relationship between enterprises and customers, but also makes customers increase their goodwill and loyalty to enterprises; at the same time, the improvement of service quality is an important guarantee to meet the needs of customers, and can also make the customers in the target market more stable. at the same time, through the strict requirements of the enterprise on its own service quality, it can obtain a good reputation in the industry, so as to develop new customers and expand the sales scale of the enterprise. only when the customer service is in place can we create the best growth space and the greatest benefits for the enterprise. noa can provide you with wholesale and retail service certification to help you get better recognition from consumers.


enterprises that have passed the service certification of the wholesale and retail industries, on the one hand, objectively evaluate the enterprise management and service quality, so as to improve the overall service level of the enterprise and the service awareness of the employees. on the other hand, enterprises that have passed the certification can mark the star mark of "service certification" on their products and packaging, which is convincing and confirmatory, and can be used by consumers to buy at ease. continuously improve the service, improve the service system of the enterprise, establish a good service reputation, continuously improve the service quality, and enhance the service profit chain and sustainable income.


service content

wholesale and retail service certification assesses the service capability of wholesale and retail enterprises and evaluates the level of their wholesale and retail services.


noa wholesaling and retailing services approved by certification through the national certification and accreditation, certification and the wholesale and retail services are available, the certification according to the standard of gb/t 16868-2017 "commodity business service quality management norms", sb/t 10959 "standard of retail enterprise service management". noa  wholesale and retail services on the basis of evaluation, evaluation index focus on infrastructure demands, file management, quality management, product management, service quality control and staff requirements, etc.

application conditions

○  the applicant organization has the legal operation qualification;


○  the service system has been established and implemented in accordance with the requirements of gb/t 16868-2017 "commodity operation service quality management standard" and sb/t 10959 "retail enterprise service management standard";


○  have carried out self-evaluation according to the standard requirements, and provide self-evaluation report (or internal audit report);


○  management system certification certificate and certificate of honor (when applicable);


○  any special requirements (such as special language, environment, safety requirements, etc.) when applicable;


○  additional information when needed.

relevant standards

○  gb/t 16868-2017  commodity operation service quality management standards


○  sb/t 10959   retail service management standard

value gain

○  authoritative certification: enterprises that have passed the certification prove their service leadership in the entire industry nationwide;


○  important references and qualification requirements for bidding and government procurement activities of large enterprises and institutions;


○  enterprise service meets the standards, and certified enterprise service capabilities meet national standards, which can strengthen service management and service capabilities;


○  continuously improve services, improve the service system, establish a good reputation for wholesale and retail services, continuously improve service quality, and enhance the continuous profitability of the service profit chain;


○  enhance customer satisfaction and enhance the trust of relevant parties.

service process
how long does the system need to run before applying for certification?
before applying for certification, the system must have been running for at least 3 months.
after obtaining the certificate, how to query the authenticity and validity of the certificate?
the authenticity and validity of the certificate can be queried by logging into noa website (凯发·k8(国际) - 官方网站 and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform()query.
after obtaining the certificate, how long is the certificate valid? is it necessary to review every year?
after obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.
what to do after the expiration of the certificate?
before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.
our advantage
authoritative qualification
noa has been approved by certification and accreditation administration of the people’s republic of china(cnca)(cnca-r-2002-051), and has obtained qualification of china inspection body and laboratory mandatory approval (cma),and has passed the multiple approvals of china national accreditation service for conformity assessment (cnas), international accreditation service (ias), united kingdom accreditation service (ukas), joint accreditation system of australia and new zealand (jas-anz). noa has been approved by state administration for market regulation of china, and has been recognized as inspection and testing institution of china's special equipment, as well as the qualification of china's national equipment supervision and engineering supervision. noa-dci is the notified body of the ce directive of the european commission. noa has been recognized by the international electrotechnical commission (iecq) by obtaining electronic component quality assessment system. it is also a national inspection and assessment notified body of import and export commodity in china.noa is a high-tech enterprise in shanghai.
improve performance, realize asset value appreciation, and service throughout the entire value chain
from pre-design to post-operation, noa has the ability to guarantee the whole life cycle of the business. noa, as an independent third-party inspection company, has a large number of domestic and international standards and specifications proficient in design, welding, non-destructive testing, painting, packaging and other fields the experienced team of professional engineers and inspection experts, with more than ten years of experience in the domestic market, is familiar with all aspects of the domestic industrial equipment supply chain, and can provide you with technical support services for the full life cycle of technical services in a timely manner, combining various products. inspection, certification, testing, consulting, and auditing services can provide you with one-stop all-round comprehensive services.
quality, efficiency and service
noa has formed a mature and solid operation system in the development of more than 20 years. we let technical experts who are familiar with market regulations and testing standards and have professional industry experience to carry out inspection, evaluation and design review work. while meeting the requirements of domestic and international standards, we ensure that customers can obtain satisfactory service results in the first time with accurate time-sensitive management methods, and ensure that customers can seize the opportunity in the market competition.
service area
noa inspection services currently cover europe, australia, russia, some middle east regions and most regions in china. noa can ensure the consistency and continuity of customer service in different regions, and eliminate the impact of unfamiliar environments on customer quality. the guarantees and the impact of project implementation enable customers to participate in different markets across the country or around the world with flawless quality.

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